Monday, September 8, 2008      
         
     Pharmacy Phlash  
         
         
 
Disgruntled Patients and Professional Choices
Wednesday, June 4, 2008
                    
Discuss on Sermo Discuss on Sermo   

A few hours ago a male entered my pharmacy workplace and became very angry that his prescription was not ready and his insurance was not billed. I began to overhear him tag-teaming with another male patient against the pharmacy staff. 

I heard him say, along with other witnesses, "I am going to shoot that b*&%h. I’m going out to the car and get my Glock.  It is ridiculous that you have to wait an hour to get a prescription filled.”

His tag-team buddy “woo hooed” and replied, "Let me know the day you are going to come in and do it so I can make sure I don't come in here that day." He laughed out loud, “I’d like to see it, but I’m on parole.”

In the 1970s, I heard through the grapevine about a Mormon pharmacist in a small town on the California coast, between the peninsula where Vandenberg Air Force Base is located and San Simeon. The pharmacist didn’t hesitate even an instant. There was no thinking involved. It was all instinct. He saw the pistol in his disgruntled patient’s hand and plugged him between the eyes before the patient could even raise his gun hand.

I’ve spent my share of anxious hours waiting for trouble after a threat from a patient. It is usually a drug seeker. It is not a way to spend an afternoon.  Looking up every time the door opens.

Nurses and doctors who can legally prescribe must face situations like this. Discontented patients who threaten to hurt you because of your professional decisions and choices. Don’t tell me it is just pharmacists who have to know how to balance on the edge.  It would depress me.

 

 
Posted By Jim Plagakis At 12:00 AM - (CDT)
 
 
Comments

 a:Had to call the cops to the office after refusing narcotics.     June 7, 2008 - 11:15:32 (CDT) 
  
Please login to leave a comment.
 
 

 
 
 
AUTHOR BIO
     
   
     
  Jim Plagakis, RPh  
     
  Jim Plagakis, RPh, secured a Bachelor of Science degree in pharmacy in June of 1964. Starting in the mid-1960s, he has practiced pharmacy in Ohio, the San Francisco Bay Area, San Diego, Whidbey Island north of Seattle, and a small New England village in Vermont. Jim and his wife Victoria now live in Galveston, TX, on the Gulf of Mexico. He still works two days a week in an independent pharmacy and doesn’t want to actually retire.  
     
 
BLOG INFO
     
 This column - written by a pharma expert - talks about the challenges surrounding this constantly changing industry. 
     
 
LINKS
     
 Drug Topics  
 Jim Plagakis  
 The Angry Pharmacist  
     
 
ARCHIVE
     
 January 2008 
 February 2008 
 March 2008 
 April 2008 
 May 2008 
 June 2008 
 July 2008 
 August 2008 
     
 
 
Advertisement
 
         
         
         
         
Disgruntled Patients and Professional Choices
 
MDNG Quicklinks    
Home  |  Blogs  |  Podcasts  |  Webinars  |  Resources  |  Publications  |  About MDNG  |  Contact Us  |  Advertise  |  Privacy Policy  |  Terms
     
MDNG Network
MDNG  |  OBTN  |  PFNLive  |  HealthXplorer  |  AJMC.com  |  CardiologyReviewOnline.com  |  FPROnline.com  |  IMWR.com
PharmacyTimes.com  |  PhysiciansMoneyDigest.com  |  ResidentandStaff.com  |  SurgicalRoundsOnline.com
 
Copyright © MDNG. 2006 - 2008 Intellisphere, LLC    All Rights Reserved.